Ordering & pickup policy

Pickup orders

Online orders are for pickup only at Heart of India, 89 Clarence St., Brampton, Ontario L6W 1S5. We do not offer delivery through this website. Customers must provide accurate contact information so the restaurant can resolve questions about an order.

Order receipt and availability

An order number confirms that the request was recorded; it does not mean the kitchen has accepted the order or guarantee a preparation time. The private status page shows whether the order is new, being prepared, ready for pickup, completed, or cancelled.

Items remain subject to availability. If an item cannot be prepared, the restaurant may contact the customer to agree on a change or cancel the affected item or order.

Prices, tax, and payment

Prices are shown in Canadian dollars. The checkout displays the item subtotal, applicable HST, any disclosed fee, and the total before the order is placed. Current server-side menu prices control the final quote; if a price changes, the customer must review the updated total before placing the order.

No online payment is collected. The full amount is due at the restaurant when the order is picked up.

Changes and cancellations

Call 905-500-5382 as soon as possible to request a change or cancellation. A request is not confirmed until restaurant staff agree to it. Changes or cancellations may not be possible after preparation has started.

If the restaurant cancels an unpaid order, no payment is due. This policy does not limit any right or remedy available under applicable consumer-protection law.

Pickup timing and collection

Preparation times are estimates and can change with order size, kitchen volume, or circumstances outside the restaurant's control. Customers should use the order-status page and wait for Ready for pickup before travelling when possible.

Bring the order number and be prepared to confirm the name or telephone number on the order. Prepared food is perishable; contact the restaurant promptly if pickup will be delayed.

Allergies and special instructions

The online menu does not currently provide verified allergen declarations. Customers with an allergy or other medically important dietary requirement must call the restaurant before ordering and should not rely only on the optional notes field. A note is a request and is not accepted unless the restaurant confirms it.

Order problems and refunds

Inspect the order at pickup when practical and contact the restaurant promptly about a missing, incorrect, or unacceptable item. Because payment is made at the store, eligible corrections or refunds are handled directly by restaurant staff using the original order and payment information.

Any remedy will depend on the circumstances and applicable law. Nothing in this policy removes statutory consumer rights.

Contact

For an order question, cancellation request, or policy concern, call Heart of India at 905-500-5382 or email heartofindia.brampton@gmail.com.